Westfield, MA

Westfield, MA Infrastructure Assessment

Summary

• Fresh, defensible street data delivered on February 28, 2025, accelerating visible fixes for residents
• AI-driven plans turned 2 roadway miles of condition scores and 313 mapped assets into faster, smarter repairs
• Clear reports improved budget confidence and public trust, reducing delays and complaints

Problem

Westfield’s street program relied on outdated and inconsistent data, leaving staff unsure which roads to fix and when. Without a clear, defensible prioritization method, work plans often shifted in response to complaints, and crews were stuck reacting instead of planning. Budget conversations were hard to defend because estimates lacked objective condition scores and a current asset inventory.

Solution

Westfield selected Cyvl to rapidly survey its streets using vehicle-mounted LiDAR and sensors, scanning 2 roadway miles and capturing high-resolution imagery for analysis. Within weeks, Cyvl’s Infrastructure Intelligence platform used AI to generate segment-level pavement condition scores, prioritized repair lists, and defensible work plans, delivered on February 28, 2025. The team also produced a precise asset inventory—65 signs and 313 total assets (139 trees, 69 trash bins, 35 manhole covers, 33 sidewalk segments, 17 curbs, 16 hydrants, and 4 ramps)—linking each asset to location-based work orders and budget scenarios.

Impact

With trusted, current data across 2 roadway miles and a complete inventory of 313 assets, Westfield moved from uncertainty to confident, proactive action in weeks, not months. The city now has detailed, actionable pavement condition data and AI-backed plans that turn data into scheduled work residents can see. Clear maps and reports make it simple to explain priorities at public meetings, defend budgets, and sequence repairs to reduce disruption.

• Safer, smoother travel as crews tackle the most critical segments and repair surface failures faster
• Faster pothole and patch response driven by a rapid survey-to-action timeline
• Fewer 311 complaints as priorities, schedules, and progress are explained with transparent maps and condition scores
• Town and council meetings run smoother with defensible reports, photos, and cost scenarios residents can understand
• Budget dollars allocated with confidence to the greatest community impact, backed by objective data
• Coordinated work across pavement, sidewalks, curbs, and hydrants reduces repeat mobilizations and shortens road closures
• Immediate ability to act on high-need corridors means shorter wait times between data collection and construction
• Staff time redirected from manual surveys to higher-value work, improving efficiency and safety