West Springfield, MA

West Springfield, MA Infrastructure Assessment

Summary

• 128 roadway miles scanned with LiDAR and sensors; results delivered by May 22, 2025
• Weeks-fast data delivery enabled faster repairs, quicker response to resident needs, and more efficient use of taxpayer dollars
• Defensible, data-driven paving plan improved transparency and sped up project starts

Problem

West Springfield’s pavement program relied on outdated and inconsistent information, leaving staff unsure which roads to fix and when and with no accurate basis for paving budgets. Without a clear prioritization method, the team struggled to build defensible year-over-year work plans and often shifted to reactive fixes driven by complaints. At public meetings, leaders were constantly asked “Why not my road?” and had limited data to justify choices, creating frustration for residents and pressure on budgets.

Solution

West Springfield selected Cyvl to complete a rapid, network-wide assessment using vehicle-mounted LiDAR and sensors across 128 roadway miles. Cyvl’s Infrastructure Intelligence platform used AI to transform the raw survey into block-level condition scores, prioritized repair lists, and GIS-ready reports that make planning and communication straightforward. Delivered in weeks by May 22, 2025, the results provided detailed, actionable pavement condition data and a defensible plan the city could execute immediately.

Impact

With 128 miles objectively rated and mapped, West Springfield now schedules the right treatment at the right time and can show residents exactly why each road was chosen. The city began acting within weeks of delivery on May 22, 2025, shrinking the time between data collection and project implementation and accelerating visible improvements. Transparent, defensible plans strengthened budget requests, reduced 311 volume, and restored trust at town meetings.

• Block-level condition scores and repair priorities translated to faster pothole patching and safer daily commutes
• Weeks-fast delivery enabled crews to launch paving and preservation work in the same season, cutting delays residents used to feel
• Clear, map-based justifications improved town-meeting discussions and reduced “Why not my road?” complaints
• Data-driven budgeting showed efficient use of taxpayer dollars and helped secure timely approvals for funds
• Public works can sequence work by risk, safety, and network impact, minimizing detours and school-bus disruptions
• Centralized, GIS-ready reports made scheduling and coordination across utilities and contractors far simpler