Rockport, MA

Rockport, MA Infrastructure Assessment

Summary

• 33 roadway miles in Rockport scanned with LiDAR in weeks, not months, accelerating visible street improvements for residents
• Actionable pavement condition scores and prioritized repair lists delivered by June 7, 2022
• City leaders shifted from reacting to complaints to executing a transparent, data-driven plan residents can trust

Problem

Rockport’s coastal climate and seasonal traffic wear down pavement quickly, but leaders lacked current, consistent data to know which streets to fix and when. Without accurate condition scores or forecasting, budgets were hard to defend and timelines slipped, leaving the city vulnerable to questions about efficient use of taxpayer dollars. At town meetings and through 311, staff had to answer, "Why not my road?" without a clear, objective prioritization method, which made the process feel reactive and political to residents.

Solution

Rockport chose to modernize its pavement management by commissioning Cyvl to rapidly survey the entire network using vehicle-mounted LiDAR and sensors across 33 roadway miles. Cyvl’s Infrastructure Intelligence platform applied AI to produce detailed, actionable pavement condition data, segment-level scores, prioritized repair lists, budget scenarios, and defensible work plans. Delivered by June 7, 2022—weeks instead of months—the results gave city leaders the clarity and confidence to act faster, communicate decisions clearly, and schedule work before issues grew more disruptive for residents.

Impact

With comprehensive, trustworthy pavement condition data for 33 roadway miles, Rockport can now align budgets, communicate priorities, and deploy crews with precision. Decisions that once took months are made in weeks, shortening the time between data collection and on-the-ground improvements residents can see and feel. Clear scoring and plan outputs make public conversations easier and reduce uncertainty for taxpayers and staff.

• Faster patching and resurfacing on the highest-need segments, improving safety and smoothing daily commutes
• Transparent, defensible paving plan that makes town meetings smoother and reduces the "Why not my road?" debate
• Budget requests grounded in objective condition data, helping secure funding and protect taxpayer dollars
• Streamlined work scheduling that moves projects from planning to construction sooner, minimizing disruption
• Fewer 311 complaints and email chains as residents see quicker fixes and receive clear explanations of what’s next